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FAQs

Every Craftlueur piece is crafted with care, and so is your experience with us

This page provides answers to common questions about our products, orders, delivery, and care. If you don’t find what you’re looking for, reach out anytime—we’re always happy to help and make your journey with Craftlueur simple, smooth, and meaningful.

How to place an order?

It’s really simple.

Assume you are new to Craftlueur Store;
Visit to this link craftlueur.com/my-account/, create your account.
You will receive an email to set up your new password and account information.

Assume that you already have a Craftlueur account
Visit this link craftlueur.com/my-account/ and log in

  • Choose the product that you love to purchase at Craftlueur’s Shop
  • Add your product to the Cart
  • Click on proceed to checkout by selecting the shipping method that you like in the Cart
  • Read all the information, select your payment method and provide the correct information to avoid any issues.
  • Click on the place order button. Congratulations, you’ve placed your order!
  • Once the order is placed, you will receive an email with all the order, delivery, and payment information.

Are your product materials safe?

Yes, our products are crafted from Non-toxic, Child-safe and Sustainable materials.

How long will it take to deliver my order via courier?

Once your order is dispatched from our store, it will take about 1-3 days.

We work our best to meet all deliveries on time, but sometimes, delays occur—e.g., because of carrier/postal delays, business and public holidays, logistics, or bad weather. In such a situation, we will keep you updated as much as we can, and you will be able to track the process of your package.

Do you do international shipping?

Yes, we do provide international shipping.

Kindly contact us on mall@craftlueur.com with the product(s) that you would love to order and the quantity. We can check and let you know.

What are your available pickup and delivery methods?

You can pickup your package by directly visiting to our physical store, you can arrange a PickMe Flash / Uber, or you can get your package via currier service.

Note that delivering via Currier Service may take one to three days.

Do you undertake bulk orders?

Yes, we do undertake bulk orders. Kindly contact us on mall@craftlueur.com with your requirements.

Can I send one of your product as a gift to another person?

Yes, you can.

  • When placing the order, you can provide the sender’s delivery information and provide more information if you require, under notes at checkout.
  • You can contact us for more information and we are happy to support you.